Is the Customer Always Right? How to Service Your Clients Without  Losing Your Mind

Is the Customer Always Right? How to Service Your Clients Without Losing Your Mind

“The customer is always right.” A classic saying championed by retail moguls like Marshall Field way back in the 1800s and is still alive and well today. In fact, empowered with smartphones and tablets, customers are supplying feedback on their experiences at the point of sale and sharing it with the masses. So, it seems as if the balance of…