“The customer is always right.” A classic saying championed by retail moguls like Marshall Field way back in the 1800s and is still alive and well today. In fact, empowered with smartphones and tablets, customers are supplying feedback on their experiences at the point of sale and sharing it with the masses. So, it seems as if the balance of…
It can be argued that small businesses are the backbone of America, the ultimate expression of the American Dream. Many companies, though large today, started as a mom and pop store in the middle of Smalltown, USA but grew into the mammoths they are today because of you, our patrons. So, I want to say thank…
Being that buying a new box of  crayons on a weekly basis has become the new norm in my household, I’ve taken the time to ask myself a question. Are all crayons created equal? To the average crayon user, the answer would probably be yes – a crayon is a crayon, right? Well, not exactly. You…
If you had to name one event that could ruin your entire day, what would it be? I’ll throw one out for free – having a bad customer service experience. Whether its your coveted morning latte being made with bitter coffee (yuck!)or having to wait in the doctor’s office an hour past your appointment time,  a poor customer service…