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The average person will spend nearly two hours a day on social media which adds up to a little over 5 years spent over a lifetime. And these times are expected to increase as social media networks become smarter and work harder to deliver experiences that consumers want to be a part of. For small…

Ready or not, 2014 is packing its bags, making room for the hustle and bustle of a new year.  With 2015 just three weeks away (seriously?), you’re probably scrambling to do what’s expected of you this season – send out holiday wishes. And chances are, you’re going to do what you’ve seen done before. Like…

  While many holiday bargain hunters are already planning which big box retailers they’ll pitch their tents in front of this year, many small business owners are busy firing up social media and printing out coupons to commemorate the five year anniversary of Small Business Saturday, officially launched by American Express in 2009. But, the…

Customers have high expectations. Gone are the days of transactional sales with faceless individuals who breeze in and out of your stores and on and off your websites. Today’s new normal is all about relationship. And one of the best ways to establish that relationship is through routine follow-up. What is follow-up? Follow-up is not…

At first glance, the words cheap and affordable seem to have the same meaning – low cost. And because of the competitive nature of today’s marketplace, customers have come to expect a good deal. They want to be courted and offered free or discounted items in exchange for their purchases.  It’s a buyer’s market and…

Nearly 97% of consumers use online media to research products and services in their local area according to a study conducted by BIA/Kelsey.  That same study goes on to point out that of those surveyed, 90% use search engines like Google and 48% use Internet Yellow Pages. With that said, it’s fair to assume that customers…

If you’re a small business owner or run a non-profit organization, running short on time and resources isn’t an exception, but a hard and fast rule! In between setting appointments, preparing bids, keeping up with emails, and returning phone calls, you’re expected to provide exceptional products and services, raise much-needed funds, and manage to maintain…

  Why Pinterest? With more than 70 million users to date, Pinterest is now one of the top online social networks, rubbing social elbows with Facebook and Twitter. Despite this, many traditional business owners are unsure about how to incorporate Pinterest into their online marketing strategy. Pinterest is a powerful digital marketing tool, especially for…

When sitting down with decision makers, there is a tremendous amount of pressure on us, the business owner, to sell – to close the deal. So, we take out our gadgets and flip through our brochures, determined to convince them to end their search and sign on with us. And after all that time and…

When you hear the word corporate, many of us think back to the days when we worked in a sea of cubicles in a sleek office building downtown. Although we worked hard, there were also holiday parties and potlucks. Employee newsletters and lunch & learns. There may have even been a softball game or two….

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